Refund and Cancellation Policy

Last updated: 2026-10-17 · Version 2026-10-17.1

SkinMatch does not sell anything. There are no payments on this website, no subscriptions and no fees. Buy buttons take you to a retailer, and the purchase is made there.

SkinMatch remains free within The Paperkind suite. Paid Paperkind products follow the Paperkind Refund Policy, rather than this retailer-only policy.

1. Orders and refunds: contact the retailer about its orders, returns and refunds, under its own policy. 2. Cancelling a purchase: cancel with the retailer before it ships, using its order page. 3. Cancelling SkinMatch: you can delete your account at any time from My data. There is nothing to cancel and nothing to refund. 4. Affiliate commissions: we may earn a commission on a purchase you make through a link. This does not change the price you pay. 5. If this changes: if SkinMatch starts charging for anything, this policy will be replaced before the first charge. It will set out cancellation, renewal and refund terms, and you will confirm before you pay.